The Mobile Fire Department in Mobile, AL operates the Fire Communications Division, serving as the crucial link between emergency calls from citizens and the dispatch of firefighters and paramedics. Staffed by certified emergency medical and fire dispatchers, the division utilizes advanced technology such as the Hexagon Intergraph CAD system and Solacom's Guardian 9-1-1 call handling solution to efficiently process emergency calls and dispatch the closest units.
With a focus on quality assurance and continuous improvement, the division reviews and scores a random sample of emergency calls each week to ensure that services provided exceed public expectations. In 2017, the division handled approximately 46,000 emergency 9-1-1 calls and 49,000 non-emergency administrative calls, with an impressive 99% of emergency calls answered in less than 15 seconds.
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