Lantelligence, now officially a Matrix Networks Company, is a leading Customer Experience Solutions Provider (CXSP) based in Encinitas, CA. They specialize in helping businesses transform their CX engagements and internal processes through the integration of top solutions, such as Contact Center as a Service (CCaaS) and Intelligent Virtual Agents (IVA). With their expertise and daily experience, Lantelligence custom designs and selects the perfect set of solutions to enhance organizations' CX delivery.
As a true CXSP, Lantelligence understands that a successful CX strategy requires more than just a standalone contact center solution. They emphasize the importance of an integrated Digital Workflow, where CCaaS and Virtual Agents play a crucial role in meeting consumers' demands for faster access to information and engaging CX experiences. By leveraging cloud-based solutions and open APIs, Lantelligence enables organizations to address key competitive requirements, such as self-service applications, real-time analytics, digital process workflow automation, and more.
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