Melinda Gonzalez Advisors LLC is a San Francisco-based consulting firm specializing in customer experience strategy and design. With over 20 years of experience in customer success management and business process design, Melinda brings a unique perspective to help companies establish and evolve their customer experience strategies for long-term growth.
As a former customer success leader at Salesforce, WeWork, and Pendo, Melinda's credentials and expertise in customer retention, loyalty practices, and voice of the customer make her a trusted advisor. Clients appreciate her pragmatic and authentic advice, as well as the collaborative atmosphere she creates when working with them day-to-day.
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