Arrowhead Music is owned and operated by Charles Jirousek, an expert luthier. Jirousek started building and working on guitars in 1964; today, he repairs and restores all types of stringed instruments, from guitars, violins and ukuleles to mandolins, banjos and concert harps. Jirousek operates by word-of-mouth and occasionally sells the instruments he makes (he once sold a guitar to Bob Dylan). Arrowhead Music is a home-based business and Jirousek does not keep operating hours, preferring customers simply call him before they arrive at his shop.