Comstice is a leading provider of contact center reporting and analytics solutions, offering a range of products for Cisco, Avaya, and Amazon Connect platforms. Their easy-to-use solutions help companies improve customer experience, enable remote working, and extend the customer journey throughout the organization.
With Comstice's secure remote working solutions, businesses can enhance contact handling with click-and-run agent and supervisor apps, CRM screen-pops, and built-in softphones. Their mobile apps and wallboard provide real-time performance monitoring for remote workers, while their visual call center reports and automated performance scorecards offer valuable insights for performance management. Comstice also enables businesses to capture and analyze detailed contact center data, allowing for more intelligent decision-making based on big data and business intelligence tools.
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